Monday, April 12, 2010

Hotel Website Marketing Conference

The Hotel Website Marketing Conference took place in Amsterdam on March 25th, 2010. The conference was dedicated to providing hotel sales managers with the latest innovations in online marketing.

The main topics included 3rd Party Websites & Distribution Channels, designing and marketing your hotel website, managing your hotel website booking engine and effectively using social media.


I attended the event as a speaker on behalf of RateTiger and spoke on “Making the most of IDS to deliver your revenue management strategy". The idea was to outline the importance of distributing rates to third party booking websites using Internet Distribution Systems (IDS) while also examining the key tools needed to implement hotel online revenue management strategy.


With around 60 people in attendance including 35 hoteliers, the event concluded with meaningful discussions and networking. Other speakers represented companies like Expedia, Ideas, Meetingsbooker, Hoteliers.com, BeCurious and others.


The platform helped me reinforce RateTiger's brand name in the market and it was quite clear that RateTiger is perceived as a market leader by many hoteliers.

Casey Davy is Sales Manager - UK at eRevMax and is responsible for sales of RateTiger products in the region. He is based out of London and can be reached at caseyd@ratetiger.com

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Thursday, March 25, 2010

INTERNORGA 2010

As every year, March is the month during which the international hospitality industry meets in Hamburg for INTERNORGA. Europe’s biggest trade fair of its kind has a remarkable tradition – in 2010 the harbor city in Northern Germany saw its 84th INTERNORGA. Between 12 and 17 March, 1,105 exhibitors from 28 countries presented their products and services to more than 100,000 trade visitors from all over the world.

However, as in past years, RateTiger has not been amongst these exhibitors but focused its sales force on ITB, which took place partly parallel to INTERNORGA. The reason is plain: the trade show has a strong focus on gastronomy rather than hotel technology. Visitors are more likely to be concerned with choosing a new kitchen or some supplier for frozen food than with optimizing their online sales channels.

Yet there have been good reasons for me to spend two days at this vibrant event - the hospitality journalists. The journalists visit INTERNORGA en masse, to find out about new products to write on, catch new advertising clients, or new subscribers for their publications. It’s a great opportunity to have so many press contacts in one place, to update them about the various developments at eRevMax and RateTiger!

Being a Hamburger born, these two days have been a home match for me, and while I believe that INTERNORGA is not likely the best place to meet software buyers, I am convinced that it’s a perfect chance to intensify press relations. Last year we’ve had several articles published after INTERNOGA, particularly our case studies. This year I’ve met with the journalists of six publications plus the editor of an online news portal, and they’re all keen to write on channel management some time this year.

Everyone agreed that it’s necessary to educate hoteliers about the potential as well as the demands of the online market. Multiple channels require constant and strategic updating, which seems frightening and impossible for certain hoteliers, but at the same time the chance exists to increase occupancy and make money.

Like last year, INTERNORGA 2010 has been a success, with us managing to divert editors’ attention to channel management and online distribution. German editors have begun to associate channel management know-how explicitly with RateTiger, proving that eRevMax’s strategy to focus on education and training works out.


Jasmin Keller is the PR Representative – Germany at eRevMax and is responsible for all PR activities of RateTiger in the region. Jasmin is based out of Germany and can be reached at ratetiger@jasminkeller.com.

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Wednesday, March 24, 2010

Pictures from ITB Berlin 2010

Friday, March 12, 2010

ITB Berlin 2010

ITB Berlin 2010 has kicked-off to an excellent start as our CEO completes a contract of partnership with Micros as RateTiger technologies further integrates with Micros Opera suite to provide channel management features. Our sales managers have also been bouncing around the very large exhibition centre meeting with hotels chains and property owners to display the wide-range of services RateTiger provides.

This year we are also providing support to manage Advertising campaigns with our special partner TravelScream; hoteliers seem to be lapping this up while trying to get their head around how we are integrating all their processes into one – their eyes often beam when we say that as they realise how much time they will save.


Our RTSchool is being received with great interest, the Distribution Days in May and June will help hoteliers understand and get a greater grasp of multi-channel sales through a programme exploring channel management in changing markets with Xotels.


This year we have installed a large and impressive touch-screen display on our stand in hall 8.1 which is currently running the RateTiger iPhone application. Those RateTiger team members with an iPhone are proudly and excitedly presenting it to all delegates visiting us.


There is a constant stream of attendees through the Technology Hall all of which are at least pausing by the RateTiger stand in interest. It seems this is the year of channel management – we are all really feeling it, suddenly hoteliers truly understand how these technologies work and the necessity for them.



Ryan Haynes is the Marketing Head at eRevMax and is responsible for driving all PR and Marketing activities of RateTiger and eRevMax brands globally. Ryan is based out of London and can be reached at ryanh@ratetiger.com


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Collecting the European Seal of E-Excellence 2010

We were honored to achieve the accolade of European Seal of E-Excellence for a second year in the row.The award recognized our commitment to providing intuitive and innovative solutions for the hospitality industry. Following last year's success for RTStrategyEngine, this year it was time for RTSuite to take centre stage.

We applied for the European Seal of E-Excellence following the completion of our consolidation of hotel products (Shopper, Allocator and ChannelManager) into the single user-interface RTSuite. RTSuite was welcomed by our customers utilising two products, now making it quicker, faster and more efficient to manage multiple channels while remaining competitive.

The European Seal of E-Excellence was presented at the famous global technology show – CeBIT in Hannover, Germany. Here, companies have launched and unveiled new and life changing technologies from the Apple iPhone to Google Maps – I had the chance to get up close and personal with one of the Google Filming Cars – pretty meaty machines! So, with innovation being at the forefront of CeBIT it was only natural for the European Seal to be presented here.

The 60-minute ceremony acknowledged innovations and technologies from all across Europe followed by a social event for winners to discuss their award-winning tools. It became apparent that the theme was social media, from research to aggregation to dissemination – most of the winners worked across these new digital platforms providing solutions to help companies manage new business opportunities.

It was also interesting to learn that the recession hit the technology industry hard and CeBIT had fewer exhibitors than previous years, as noted by many delegates and witnessed by many bare spaces. However many are confident that it will pick up in the next 12months after a years lull. We at eRevMax look forward to RateTiger achieving more accolades this year and hope to return to the European Seal of e-Excellence in 2011.



Ryan Haynes is the Marketing Head at eRevMax and is responsible for driving all PR and Marketing activities of RateTiger and eRevMax brands globally. Ryan is based out of London and can be reached at ryanh@ratetiger.com



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Monday, February 8, 2010

Florida Huddle 2010

Organized at St. Petersburg/Clearwater from January 24 through to January 26, 2010, Florida Huddle turned out to be a great event for me.

The event focuses completely on buyer-supplier meetings and is a good platform to meet prospective buyers and close deals. A new segment called the Travel Service Provider has now been incorporated as well. However they need to clearly define the requisites to qualify as supplier and /or travel service provider.


The discussions at the event revolved around the current economic scenario, similar to the OHV agenda. Hoteliers in Florida too are driving occupancy and not ADR. More than 165 hoteliers were present in the total gathering of 200 plus visitors and all were eager to find out the best way to take prices up again.


From the business perspective, presence at Florida Huddle is always lucrative as it allows decision makers from the buyer and supplier sides to meet directly and cut deals. RateTiger too signed many new contracts at the event and it was a very successful event for all involved.



Siobhain McArdle is Sales Manager for south eastern states of USA at eRevMax and is responsible for sales of RateTiger products in the region. She is based out of Florida and can be reached at siobhainm@ratetiger.com

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Hotelier ÖHV Congress 2010

The Austrian Hotel Association (ÖHV) recently organized the hotel industry’s annual congress from 18 – 20 January 2010 in Zell am See, Salzburg. The event focused primarily on the economic situation of hotels in Austria.


I was representing RateTiger there and was not amazed to see that Austrian hoteliers too like their counterparts across the world have resorted to the mantra of ‘Putting heads in beds’. In the process they have gone into the discount mode to increase bookings. This has led to erosion in hotel rates which has hugely impacted their economic situation and hence the main agenda at ÖHV was to find ways to deal with the current scenario.


More than 250 hoteliers attended the event which was a good thing. It proved that Austrian hoteliers are eager to find out what they can do to conquer the situation. It was a good experience for me to meet with them and gain awareness about the market. On the other hand, it presented me with an opportunity to tell them about RateTiger which can help them in effective distribution of rates and inventory online to reach a wider audience. Overall it was a nice opportunity to explore a new market.



Ulf Guldi is Sales Manager - Germany at eRevMax and is responsible for sales of RateTiger products in the region. Ulf is based out of Germany and can be reached at ulfg@ratetiger.com

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Wednesday, February 3, 2010

MATKA 2010

Matka 2010 held recently from 21st - 24th January 2010 at the Helsinki Exhibition and Convention Centre turned out to be a very modern and well organized fair. The event was focused on the Finnish hospitality market but also included exhibitors and visitors from Scandinavia, Baltics, Poland, Russia, Iceland and Greenland.


Inspite of the temperature hovering around -20 degrees Celsius, more than 80,000 people attended the convention & fair, of which over 18000 were travel trade executives. There were quite a few hoteliers, including groups like Radisson Blu, IHG, Best Western, Omena and Reval Hotels. To my pleasant surprise, there were a large number of independent hotels as well and infact were representing properties from far and across including Vietnam, Korea, China, Panama, Seychelles, USA, Russia, Baltic countries and of course Finland.


The event had various sessions and the main topics included 'How to be different in hard times as a supplier?' and 'How to deliver quality and meet price expectations for your clientele?'


Attending MATKA helped me evaluate the online distribution scenario in Finland. Many hoteliers now understand the opportunities that online distribution & channel management offers. Surprisingly however a substantial number of hoteliers are still using pen and paper methods and manually updating 3rd party websites. Hence the need to educate them on automated benchmarking and channel management practices is a must since Finland can become a fantastic gateway to unexplored territory in Northern Scandinavia and Russia.


Overall it was a great event and I was happy to hear “We know about RT, tell us more” from various hoteliers in the region. For me it was the key that unlocked many doors and created many opportunities.


Dan Jakobsen is Sales Manager, Europe at eRevMax and is responsible for sale of RateTiger products in the region. He can be reached at danj@ratetiger.com

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